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Back Ultimate Care Rosedale Testimonial

08 December 2017

Dear Ultimate Care Rosedale Hospital Staff

We write on behalf of our mother Shirley, who recently passed away. Shirley spent the last eight months of her life in your care.

We wish to formally record our sincere thanks for the wonderful care you gave Mum during her time with you.

Having to go into care was a big adjustment for Shirley. She was used to living very independently and not being reliant on others. It was a big shock for her when she became too unwell to cope.

However, she immediately warmed to her lovely room, the great view, the wonderful staff, and excellent food. She was proud of her new surroundings when hosting her many visitors. Despite being in palliative care she recuperated enough to really enjoy the daily activities and even go on some of the bus outings for a time.

Mum spoke so highly of each of the staff, your positive and caring demeanor, and the genuine warmth in the attention she received. Nothing was too much trouble and from greeting her on arrival to caring for her in death, staff went the extra mile to get things right. It was quite a mutual admiration society…she thought you were just lovely!

We too felt very reassured to know that our Mum was in good hands, well monitored, and with qualified medical attention available as required. We were absolutely impressed with the professionalism and quality of care mum received from the registered nursing staff, in particular, Leonie, Ellie, and Pam. We also appreciated the regular calls from Wilbert and others to update us as required on changes to Mum’s condition or medication. It is very impressive that you took keeping family informed so seriously.

Sadly Mum did not live to give you the Christmas gifts she kept saying she wanted to get for you all. However, we trust that you will share and enjoy the basket of goodies that Mum would be so pleased to know we have delivered to you.

Again with the sincerest of thanks and genuine admiration for the wonderful job you do. It has been a pleasure to have Mum in your care and to have met you all.

Warmest regards and sincere thanks

Stuart, Neil, and Fay